MoonGleam Travel Agency ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moongleamtravel.com.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when making a reservation or contacting us:

• Full name
• Email address
• Phone number
• Country of residence
• Hotel/accommodation details
• Payment information
• Passport/ID information (when required for tours)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your tour reservations
• Communicating with you about your bookings
• Sending confirmation emails and tour details
• Providing customer support
• Improving our website and services
• Sending promotional offers (with your consent)
• Complying with legal obligations

3. Information Sharing

We may share your information with:

• Service Partners: Tour operators, balloon companies, and transfer providers to fulfill your bookings
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing
• Limited access to personal data
• Regular security assessments

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent at any time
• Data portability

6. Contact Us

If you have questions about this Privacy Policy, please contact us:

MoonGleam Travel Agency
Email: info@moongleamtravel.com
Phone: +90 539 773 33 90