Cancellation and Refund
At MoonGleam Travel, we understand that plans can change. Please review our cancellation and refund policy carefully before making a reservation.
1. Hot Air Balloon Tours
Special Conditions Apply
- Weather Cancellation: If the flight is cancelled due to weather conditions, you will receive a full refund or free rescheduling to another available date.
- Customer Cancellation (48+ hours before): Full refund minus 10% administrative fee
- Customer Cancellation (24-48 hours before): 50% refund
- Customer Cancellation (less than 24 hours): No refund
- No-show: No refund
2. Daily Tours
For all daily tours (Red Tour, Green Tour, Blue Tour, ATV Safari, etc.):
- 72+ hours before tour: Full refund
- 48-72 hours before tour: 75% refund
- 24-48 hours before tour: 50% refund
- Less than 24 hours: No refund
- No-show: No refund
3. Private Tours
- 7+ days before tour: Full refund minus 15% administrative fee
- 3-7 days before tour: 50% refund
- Less than 3 days: No refund
4. Transfer Services
- 24+ hours before: Full refund
- 12-24 hours before: 50% refund
- Less than 12 hours: No refund
5. Package Tours
- 30+ days before: Full refund minus 20% administrative fee
- 15-30 days before: 50% refund
- 7-15 days before: 25% refund
- Less than 7 days: No refund
6. How to Request a Cancellation
To cancel your reservation:
- Send an email to info@moongleamtravel.com with your reservation number
- Or call us at +90 539 773 33 90
- Or contact us via WhatsApp
7. Refund Process
- Refunds are processed within 7-14 business days
- Refunds are made to the original payment method
- Bank processing times may vary (additional 3-5 business days)
- Currency exchange rate differences are not refundable
8. Contact Us
For any questions regarding cancellations and refunds:
MoonGleam Travel Agency
Email: info@moongleamtravel.com
Phone: +90 539 773 33 90
WhatsApp: +90 539 773 33 90
Last Updated: 16.02.2026
