At MoonGleam Travel, we understand that plans can change. Please review our cancellation and refund policy carefully before making a reservation.

1. Hot Air Balloon Tours

• Weather Cancellation: If the flight is cancelled due to weather conditions, you will receive a full refund or free rescheduling to another available date.
• Customer Cancellation (48+ hours before): Full refund minus 10% administrative fee
• Customer Cancellation (24-48 hours before): 50% refund
• Customer Cancellation (less than 24 hours): No refund
• No-show: No refund

2. Daily Tours

For all daily tours (Red Tour, Green Tour, Blue Tour, ATV Safari, etc.):

• 72+ hours before tour: Full refund
• 48-72 hours before tour: 75% refund
• 24-48 hours before tour: 50% refund
• Less than 24 hours: No refund
• No-show: No refund

3. Private Tours

• 7+ days before tour: Full refund minus 15% administrative fee
• 3-7 days before tour: 50% refund
• Less than 3 days: No refund

4. Transfer Services

• 24+ hours before: Full refund
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund

5. Package Tours

• 30+ days before: Full refund minus 20% administrative fee
• 15-30 days before: 50% refund
• 7-15 days before: 25% refund
• Less than 7 days: No refund

6. How to Request a Cancellation

To cancel your reservation:

1. Send an email to info@moongleamtravel.com with your reservation number
2. Or call us at +90 539 773 33 90
3. Or contact us via WhatsApp

7. Refund Process

• Refunds are processed within 7-14 business days
• Refunds are made to the original payment method
• Bank processing times may vary (additional 3-5 business days)
• Currency exchange rate differences are not refundable

8. Contact Us

For any questions regarding cancellations and refunds:

MoonGleam Travel Agency
Email: info@moongleamtravel.com
Phone: +90 539 773 33 90
WhatsApp: +90 539 773 33 90